Product Quality Guarantee

At Ridgeway Recreation, quality isn’t an afterthought—it’s a promise. We stand behind every order because we want you to feel confident and satisfied from the moment your package arrives. All items are covered by applicable manufacturer warranties, and our team is always available to clarify coverage details if you need them.

Received a Damaged Item?

When your order is delivered, we recommend checking the shipment right away. If the outer packaging shows signs of wear, impact, or damage, be sure to note this with the carrier before accepting the delivery. If you’re unable to inspect the contents on the spot but believe something may be wrong, please mark the delivery receipt with “suspected damage.”

In the event that an item arrives damaged, simply email clear photos of the issue to support@ridgewayrecreation.com. Once received, we’ll move quickly to resolve the situation by arranging a replacement or issuing a refund—typically within one business day.

Your experience matters to us, and we’re committed to making it right.